Stop HelloFresh charges

Exact steps, cut-off rules, and confirmation checklist

Quick answers

• Can I cancel online? Yes
• Do I have to call? No
• Biggest trap: Skipping boxes does NOT cancel your subscription

How to cancel HelloFresh (what actually works)

Desktop
Log in → Name (top right) → Account Settings → Plan Settings → Cancel Plan

Mobile
The app often hides the cancel button.
Open HelloFresh in your phone browser (Chrome/Safari) instead and follow the desktop steps.

In-app chat
Profile → Help Center → Contact Us → Chat → Ask them to cancel your plan.

Critical billing cut-off

You must cancel by 11:59 PM PT, 5 days before your next delivery.
Skipping a box does NOT stop billing.

How to know it worked

After cancelling you should see a confirmation message that your plan is cancelled.

What usually goes wrong

People report:

• The cancel button does nothing
• They get charged after cancelling
• The app forces them to “skip” instead of cancel